Shipping policy
SHIPPING POLICY
Last updated: September 5, 2026
At ShapeMe, we work to process and ship your orders as quickly as possible.
1. ORDER PROCESSING
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders placed during weekends or public holidays will generally begin processing on the next business day.
During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer.
2. ESTIMATED DELIVERY TIMES
Estimated delivery times depend on the destination and shipping method selected at checkout.
Typical estimated delivery times are:
United States:
5–10 business days
Canada:
5–12 business days
United Kingdom:
4–10 business days
European Union:
4–10 business days
Other destinations:
7–15 business days
These delivery times are estimates and are not guaranteed delivery dates.
3. SHIPPING COSTS
Available shipping methods and shipping costs are displayed during checkout before the order is completed.
Promotional free-shipping offers may apply from time to time.
4. ORDER TRACKING
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.
Tracking information may take some time to become active after shipment.
5. DELIVERY DELAYS
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
• Carrier delays
• Customs processing
• Weather conditions
• Public holidays
• High shipping volumes
• Incorrect or incomplete delivery information
• Other unforeseen circumstances
6. LATE DELIVERY
If your order has not been delivered within the agreed delivery period, please contact us at:
support@shapeme.com
Nothing in this Shipping Policy limits your statutory rights concerning delivery delays.
7. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an error, contact us as soon as possible at:
support@shapeme.com
We will do our best to assist you before your order is shipped.
Once an order has been shipped, we may be unable to change the delivery address.
8. LOST OR DAMAGED PACKAGES
If your package appears to be lost or arrives damaged, please contact us at:
support@shapeme.com
Please provide your order number and, where relevant, photographs of the damaged packaging or product.
We will review the issue and assist you in accordance with applicable law.
9. CUSTOMS AND IMPORT FEES
For orders shipped internationally, customs duties, import taxes, or other charges may apply depending on the destination.
Where such charges are legally payable by the customer, they may be the customer's responsibility.
10. CONTACT
For shipping questions:
ShapeMe
support@shapeme.com